Contact Us
Get in touch and get involved in discussions about health and social care in your area.
NHS Humber and North Yorkshire ICB is a statutory organisation accountable for NHS spend and performance for 1.7 million people. The ICB is a core member of the Humber and North Yorkshire Health and Care Partnership, alongside NHS providers, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations. You can find contact details for our partners by clicking here.
Please see below for ICB contact details.
- Patient queries, comments and complaints
- Freedom of Information
- Subject Access Requests
- Continuing Health Care
- Legal queries
- Primary Care
- Questions to the Board
- Financial services
- NHS service planning
- Media queries
- MP and Councillor queries
Patient queries, comments and complaints
If you are unhappy with the treatment or service you have received from NHS services, you have the right to make a complaint, have it looked into and receive a response, and this is written into the NHS Constitution on GOV.UK. You can raise your concerns immediately by speaking with the staff involved in your care who will attempt to resolve your complaint informally. Alternatively, you can contact the Humber and North Yorkshire ICB’s Experience Team:
Telephone: 01482 957750
E-mail: hnyicb.experience@nhs.net
Writing to us at: The Experience Team
Humber and North Yorkshire ICB
Health Place
Wrawby Road
Brigg
DN20 8GS
Freedom of Information
The Freedom of Information (FOI) Act gives you the right to ask any public sector organisation for all the recorded information they have on any subject. Anyone can make a request for information – there are no restrictions on your age, nationality or where you live. Click here for more information on FOIs.
You can contact the Freedom of Information Team at hnyicb.foi@nhs.net.
Subject Access Request
The Data Protection Act 2018 gives living individuals the right to request access to personal records held about them by the ICB. You can ask to see what information the ICB holds about you by making a subject access request (SAR). Click here for more information on SARs.
You can contact the Subject Access Request Team at hnyicb.accesstorecords@nhs.net.
Continuing Health Care
NHS Continuing Health Care (CHC) is provided for people who need to maintain their wellbeing but do not need to be in hospital. We currently have six CHC teams based on location, please see their contact details below:
- Hull: hnyicb-hull.continuinghealthcare@nhs.net
- East Riding of Yorkshire: hnyicb-ery.continuingcare@nhs.net
- North Lincolnshire: hnyicb-nl.continuingcare@nhs.net
- North East Lincolnshire: hnyicb-nel.chc@nhs.net
- York: hnyicb-voy.continuing-care@nhs.net
- North Yorkshire hnyicb-ny.continuing-care@nhs.net
Legal Queries
To enquire about a legal issue please e-mail hnyicb.legal@nhs.net
Primary Care
If you are looking for details of local dentists, GP surgeries, pharmacies or other services please visit nhs.uk
If you are a patient or member of the public and have a query or concern regarding primary care services, please contact the patient experience team hnyicb.experience@nhs.net
If you are a provider and want to contact our primary care team, please email England.primarycare@nhs.net.
If you are an East Riding Pharmacist wanting to request DomMar Charts, please email hnyicb-hull.erplacebusinesssupportteam@nhs.net
Questions to the Board
Members of the public are invited to send questions to be answered as part of upcoming Board meetings via hnyicb.corporateaffairs@nhs.net. For more information and guidance on submitting your question please click here. Details of Board meetings can be found at Meetings and Papers – Humber and North Yorkshire Integrated Care Board (ICB).
Finance services
For finance related queries please contact hnyicb-ny.financialservicesteam@nhs.net
Service Planning
If you are a patient or member of the public and have a query or concern regarding NHS services, please contact the patient experience team hnyicb.experience@nhs.net
If you are a provider and have a query regarding NHS service planning address, please contact hnyicb.serviceplanning@nhs.net
Media queries
If you are contacting us from the media, please email our communications team at hnyicb.communications@nhs.net
MP and Councillor queries
If you are an MP or Councillor looking to contact the ICB relating to matters in your constituency, please email hnyicb.mpqueries@nhs.net
Online enquiry form
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