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Accessibility Statement

Last updated 21 November 2023

This accessibility statement applies to the Humber and North Yorkshire Health and Care Partnership website:

This website is run by NHS Humber and North Yorkshire Integrated Care Board (ICB). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  1. Some pages contain text that has poor colour contrast 
  2. Some pages contain headings that are not logically ordered
  3. Some pages are not fully usable with the keyboard
  4. Some pages have an illogical focus order
  5. Some images do not have alternative text
  6. A number of the PDF documents are not fully accessible to screen reader software

We are currently working to fix these issues and aim to have them complete by 22 December 2023.

How to improve your online experience if you have a disability

While we make every attempt to make sure you can use and get the most out of this website, there are ways you can improve your online experience by making some small changes to your computer and web-browser settings.

There’s a range of advice and resources available to help you make changes including; changing font size and colour, removing images and making your mouse or keyboard easier to use:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact in the first instance and we will pass your request onto the relevant team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact:

Technical information about this website’s accessibility

The NHS Humber and North Yorkshire Integrated Care Board is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The ‘non-compliances and exemptions’ are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images and buttons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content)

There needs to be an additional way of being able to find content on the website. This fails WCAG 2.4.5 Multiple Ways

We are aware that some links need to have discernible text, especially the downward arrows that feature on the contact and news pages. This fails WCAG 4.1.2 Name, Role, Value

The keyboard focus is not visible when tabbing between the carousel images, the focus tabs into the links that are not in focus and become lost. This fails WCAG 2.4.7 Focus Visible. We plan to update the website carousel functionality to include the ability to scroll using a keyboard, this will be completed by February 2024.

Some images contain text that does not meet minimum colour contrast requirements.  Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3 and 2.4.4 Link Purpose (In Context) where there is non text contrast.

We are aware that some link text doesn’t make sense when read on its own (for example ‘click here’) and on some pages there are multiple links with the same link text but different destinations on one page. This can introduce confusion for keyboard and screen reader users. This fails WCAG 2.1 success criterion 2.4.4 link purpose (in context) and WCAG 4.1.2 Name, Role, Value.

Some of the page content is not labelled as being in the body, main, header or footer sections of the page. This may lead to confusing or inaccurate screen reader output. This does not meet WCAG success criterion 1.3.1 (Info and Relationships).

We recognise that, when hovering over the navigation bar dropdown menus, there is no mechanism to dismiss the additional content triggered without moving pointer hover or keyboard focus. This does not meet criteria WCAG 1.4.13 – Content on Hover or focus.  
We aim to be compliant by February 2024.

PDFs and other documents

Some of our PDFs and other documents are essential to providing our services, we plan to replace and/or update these to meet accessibility standards by February 2024.

Any new PDFs or documents we publish that are essential to accessing our services will meet accessibility standards. Especially in areas we currently fail which includes:

WCAG 1.4.3 Contrast (Minimum)

WCAG 2.4.2 Page Titled

WCAG 3.1.1 Language of Page

WCAG 1.3.1 Info and Relationships

WCAG 1.1.1 Non-text content

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any PDFs or other documents published before 23 September 2018, for example Board and Committee Papers, Health Board policies and procedure documentation or statutory documentation such as Annual Reports.  However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.

What we are doing to improve accessibility

What we are doing to improve accessibility. As an organisation, we are: 

  • working with colleagues to improve awareness and understanding about accessibility and what they need to do to meet the regulations; 
  • providing guidance for making content accessible; 
  • encouraging the use of accessible HTML content wherever possible;  
  • encouraging services to use digital forms;
  • conducting accessibility testing of sample pages which include popular, as well as randomly selected pages.

Preparation of this accessibility statement

This statement was prepared on 07 November 2023 and updated on 21 November 2023. 

This website was first tested on 17 October 2023 by the NHS Humber and North Yorkshire Communications and Marketing Team, using a combination of SilkTide automation (tests are run 24/7) and manual testing on 02 November 2023.

Using the SilkTide platform that completes both automated and assisted accessibility checks the website has a current accessibility score of 94% (checked on 21 November 2023) against the Web Content Accessibility Guidelines version 2.1 AA standard.

Accessibility features on this website

For information on accessibility features for your web browser, please see the following links:

For information on accessibility features for your web browser, please see the following links: