Catterick Integrated Care Centre (CICC) – Frequently Asked Questions
This page holds a list of our latest frequently asked questions.
Click the drop down for the relevant topic/service you want to read more about. If you have any further questions to add to this list, or notice any out-of-date information please email: hnyicb.communications@nhs.net.
G1: Why is this important?
The joint project between the MOD and NHS will deliver transformative integrated health and care services to the military and civilian communities of Catterick, North Yorkshire, and the wider Richmondshire areas.
The Catterick Integrated Care Centre is a first-of-its-kind MOD-NHS collaboration providing this range of services and will enable shared estate, expertise, and learning to optimise the health and care services for people across the area.
G2: What will the benefits of the CICC be?
The CICC will introduce an innovative alignment between the NHS and MOD to deliver an integrated service offer to military personnel, their dependents and veterans as well as local residents in Catterick and the Richmondshire area which is fit for the future.
The new facility aims to give all residents of Richmondshire access to the right care, at the right time, in the right setting, delivered by the right professionals to enhance their wellbeing and independence and improve their overall quality of life.
It will achieve this by:
- SUPPORTING military personnel, their families, the existing and growing/ ageing Richmondshire population.
- PROVIDING person and family-centered holistic care that meets the needs of the whole population.
- ADDRESSING challenges with some of the current facilities and estates.
- TACKLING inequalities of access, disadvantage, and vulnerability.
- RECOGNISING the specific healthcare needs, service access issues, and additional concerns faced by Armed Forces families.
It is also expected that the CICC will become a centre of excellence and a model of best practice for integrated primary care within our region and nationally.
G3: What services will be provided at the CICC?
- General practice services, including out-of-hours.
- Other clinical services such as Sexual health, orthopaedics, cardiac rehabilitation.
- Imaging and other diagnostics services such as Xray
- Community services such as paediatrics, adult, and child mental health, physiotherapy/rehabilitation, and many others
- Social prescribing services
- Defence health recovery group teams such as defence occupational health team, defence primary care rehabilitation service, and community mental health.
- Military occupational dentistry
G4: You originally said that the cost was £55m, now it’s much higher. Why?
Since the original price of £55 million was agreed costs have changed due to substantial worldwide increases in the price of building materials such as concrete and steel. The facility, which will cost £110m to build, is jointly funded by the MOD and NHS.
G5: Will people from outside the military be able to access the service?
The services will be available to existing residents in Richmondshire and those moving into the area as well as service personnel and their families who are based in Catterick. Everybody, whether from the military or local community, will get the best possible care, when needed, within modern fit-for-purpose facilities.
G6: What is the Catterick Town Centre Improvement Project?
We are working with colleagues at North Yorkshire Council to ensure there is connectivity between development of the CICC and the Catterick town centre. The Catterick Town Centre project was awarded £19 million of Government funding, with the remaining match-funding coming from the Defence Infrastructure Organisation (DIO) and NY Council.
Plans include a new community and enterprise building and a multi-use events space as well as create a new public square. There will be landscaping improvements, upgrades to Coronation Park and Shute Road, improved play spaces, accessible routes to the town centre and improvements to footpaths and cycleways. The vision for the project is to:
- Build social cohesion across Catterick, helping to support greater integration between local communities and the military population including families and veterans.
- Help support local businesses and start-ups by providing additional retail and office facilities.
- Provide better connected walking and cycling opportunities to help increase active and healthy travel choices.
- Improve the functionality of Coronation Park which is an urban park and increase outdoor activities.
- Provide low carbon electricity generation to help tackle the climate change emergency.
It is hoped they will be brought to fruition by Autumn next year (2025).
G7: When is the CICC likely to be complete?
Construction work is currently programmed to be completed in Spring 2026, with clinical services moving into the CICC later in the year.
G8: How can people keep up to date with what is happening with the CICC?
To stay up to date with all the latest news, information and upcoming events, sign up for our newsletter, email hnyicb.engagement@nhs.net or visit our webpage.
G9: Will there be any jobs available at the CICC once it opens?
Each organisation is responsible for their own recruitment and there will be multiple occupants. NHS vacancies are advertised on the NHS jobs website at: www.jobs.nhs.uk.
G10: Will Louis Bar be affected?
We do not envisage that Louis Bar will be affected once the CICC is open. We have worked closely with the landlord during the planning and building phase of the project and he has permitted us to use his car park during working hours to reduce the impact of parked cars and increased traffic on neighbouring streets.
G11: What will the opening hours be?
Opening hours will vary between services and planning is ongoing to confirm this. Some parts of the CICC will be open 24/7. The CICC is a shared NHS & MOD facility – it will not be run by an acute trust, however, there will be multiple providers delivering a range of services from within the CICC.
G12: Which NHS Trust will be responsible for the Centre as we have patients from this area using Darlington and Durham NHS Trust and South Tees NHS Trust for elective care and emergency care?
The CICC is a shared NHS & MOD facility – it will not be run by an acute trust, however, there will be multiple providers delivering a range of services from within the CICC.
G13: Who will be responsible for the cleaning of the CICC? How can I apply for a role?
The cleaning for the new facility will be managed by the MOD through their existing contracts. A number of existing facilities are closing so it is expected existing staff may transfer into the new facility when it opens. The current provider is Aramark and they advertise vacancies on their website.
TT1: What about public transport?
Plans to improve public transport links to ensure people can easily access the Catterick Integrated Care Centre were included in the planning submission. As part of the package of transport measures the existing bus stops on Scotton Road will be relocated to either side of the main public access to the site at the Scotton Road/Kitchener Road junction.
The bus stops on Richmond Road and Scotton Road are served by Services X26 and X27, with Services X26 also stopping at the Catterick Road bus stops.
TT2: How much parking will be available?
Parking is segregated into two zones, staff and visitor. There will be a total of 229 visitor spaces and 169 staff spaces. The visitor parking will provide 214 standard bays and 15 accessible bays. Electric vehicle charging is provided for 2 standard and 1 accessible bay, with future provision for an additional 47 bays. Motorbike parking is provided for 6 bikes and space for 32 cycles is provided close to the entrance.
The staff parking will provide 153 standard bays and 16 accessible bays.There will be electric vehicle charging points provided for 16 standard bays and 3 accessible bays, with a future provision for 20 further bays. Motorcycle parking will be available for 6 bikes, as well as space for 60 cycles in a covered, secure store with repair and service facilities. There are currently no plans to introduce parking charges, however, EV charging tariffs have yet to be determined.
TT3: Will this have additional negative impact on traffic flow?
The CICC is not expected to have any further negative impact on traffic flow.
PC1: I am a patient at Harewood Medical Practice. How will this relocation into the CICC impact me? And what will happen to the building once the practice moves to the CICC?
Harewood Medical Practice will directly transfer into the CICC building offering the full scope of services to patients. We will continue to work closely with the team at Harewood Medical Practice who are looking to develop a broader Patient Participation Groups (PPG) to ensure that every patient is properly involved and kept fully informed throughout the process.
The future of the site of the Harewood Medical Practice will be reviewed and considered by MOD and NHS as part of the MODs plans for redevelopment of the town centre. It is too soon to be able to confirm what will happen to the Harewood site though demolition is an option.
PC2: Another GP practice in the Catterick area is possibly closing a branch surgery, is this because of the CICC?
The lease for the Colburn Branch Surgery comes to an end in 2026, after this date they will become the sole occupier of the building. At this point the Colburn Branch Surgery may decide to renew the lease on their current premise or close the branch surgery. No formal decisions have been made at this point.
If any practice wishes to close a branch, they will need to apply to the ICB for approval. There would also need to be patient and stakeholder engagement undertaken to support this application.
PC3: What will the opening hours be for the Out of Hours GP service at the CICC?
GP Out of Hours service will continue to be provided between 18:00-08:00 Monday-Thursday and 18:00 Friday evening until 08:00 Monday morning and Bank Holidays, and will be based in CICC. GP services out of hours service can only be accessed via 111.
Better Access is an alternative (evening and weekend appointments) for people who struggle to access GP appointments during the normal working week, with appointments booked through their GP practice reception in normal practice hours. For immediate, life-threatening emergencies, you should continue to call 999.
PC4: Will all GP services from RAF Leeming move into the CICC once open?
RAF Leeming and Catterick will continue to work very closely together once the CICC opens. We also expect the Leeming service population being able to benefit from the CICC services. However, there has never been an intention to move primary care services from RAF Leeming, and all services currently provided on the active air base at RAF Leeming will continue to be provided there.
PC5: Is the MOD medical centre, currently based in the old military accommodation block, going to be relocated?
Yes. The medical team currently working from repurposed accommodation buildings in Catterick and an older medical centre will be moving into the CICC.
PC6: Is Quaker Lane Practice (Richmond) moving into the Friary?
The geographical distribution of populations served by CICC will vary depending on the service. From an NHS and local authority perspective this will range from those registered as patients at Harewood Medical practice, to a Richmondshire Primary Care Network (PCN) level, to a Hambleton and Richmondshire locality and in some instances a wider Humber and North Yorkshire footprint.
If clinically appropriate, people from the surrounding area (e.g. Hawes) could be referred to the CICC for the community services and access diagnostics as well as GP out of hours services when their own practice is closed. From an MOD perspective, this will also extend nationally in some instances for e.g. rehabilitation.
PC7: Will people from the surrounding area, and not registered as a patient at Harewood Medical Practice be able to access the services too?
The geographical distribution of populations served by CICC will vary depending on the service. From an NHS and local authority perspective this will range from those registered as patients at Harewood Medical practice, to a Richmondshire Primary Care Network (PCN) level, to a Hambleton and Richmondshire locality and in some instances a wider Humber and North Yorkshire footprint.
If clinically appropriate, people from the surrounding area (e.g. Hawes) could be referred to the CICC for the community services and access diagnostics as well as GP out of hours services when their own practice is closed. From an MOD perspective, this will also extend nationally in some instances for e.g. rehabilitation.
PC8: Is the out of hours service only for Harewood patients?
No. The GP out of hours service, currently provided by Harrogate and District NHS Foundation Trust will be based within the CICC, however, it will be accessible to all patients across Hambleton and Richmondshire when their own practice is closed.
PC9: Will you see a military GP or and NHS GP?
Primarily, your care will be delivered by the team that you are registered with. It is the vision for CICC to be more integrated across the MOD and NHS. Therefore, work is ongoing to understand the elements of care that could be integrated across the MOD and NHS including sharing of staff where clinically appropriate, this may mean moving staff between the two practices or having shared clinics that are open to both military and civilian patients.
D1: Will the CICC include NHS dental services?
The CICC will include community dental health provision for adults and children with a disability or serious mental illness, in addition to rooms for MOD dentistry. There are no plans to include general dental provision at the facility, but NHS dental patients will continue to be served by local practices commissioned by the NHS. The ICB assumed responsibility for the commissioning of dental services from NHS England from 1st April 2023 and, since then, has been committed to improving dental services to those living in our ICB area and increased the number of staff in the ICB dental team. They are working with local dental providers to secure and stabilise dental services in the region.
Across North Yorkshire, there has been investment in the area and an increase in the number of urgent appointments, with over 40 new appointments per week being made available to patients. Furthermore, the ICB is prioritising its work to support dental practices to retain and deliver their NHS contracts, aiming to secure dental services for patients. The ICB is committed to continuing with plans to invest in the area. Within the past few months, the ICB has achieved positive improvements to dental services and can confirm:
- Three new dental practices have been procured, due to open in the summer of 2024.
- An increase in further urgent access appointments.
- An increase in orthodontic treatments.
- Opportunities for practices to review and manage their waiting lists.
- New schemes, on a pilot basis, to improve dental access for specific vulnerable groups.
D2: Why can’t MOD dentists treat NHS patients?
Defence Primary Healthcare (Dental) (DPHC(D) facilities are established to meet the needs of the military population at risk (PAR). The PAR at Catterick is significant (in excess of 8000 patients including >2000 high needs Phase I/II recruits annually). There is no spare capacity to treat civilian patients with current workforce levels.
The ICB assumed responsibility for the commissioning of dental services from NHS England from 1st April 2023 and, since then, has been committed to improving dental services to those living in our ICB area and increased the number of staff in the ICB dental team. They are working with local dental providers to secure and stabilise dental services in the region.
PH1: Will there be an NHS pharmacy located within the CICC?
There are currently no plans to provide an NHS pharmacy within the CICC building. However, discussions are ongoing regarding pharmacy provision in Catterick. NHS Patients will continue to collect their NHS prescriptions as the do currently. There will be an MOD dispensary located within the building for MOD personnel only.
UEC1: Is the Friary Community Hospital closing down?
There are no plans to close the Friary Community Hospital. However, it is proposed that some services currently provided at the Friary will relocate to the CICC once open. These include:
- X-Ray
- Some physiotherapy provision
- Audiology
There is also a proposal to redesign and refurbish The Friary Community Hospital and expand and redirect the focus of services in this facility into a ‘speciality unit’ for the frail and elderly with rehabilitation services. This will continue to include inpatient bed provision.
UEC2: Will an Urgent Treatment Centre (UTC) be located at the CICC?
The nearest 24/7 UTC continues to be located at the Friarage Hospital in Northallerton. You do not need an appointment to attend. You can walk into the UTC, or you may be directed there by NHS 111. Pre-bookable appointments are available via NHS 111 (where appropriate). The Friarage UTC can treat adults or children for:
- Strains and sprains
- Suspected broken limbs
- Minor head injuries
- Cuts and grazes
- Bites and stings
- Minor scalds and burns
- Ear and throat infections
- Skin infections and rashes
- Eye problems
- Coughs and colds
- Feverish illness
- Abdominal pain
- Vomiting and diarrhoea
UEC3: Will there be an Emergency Department at the CICC?
There has never been any intention to provide an Emergency Department within the CICC. Emergency departments are for people with serious or life-threatening conditions who need to receive treatment in centres with the best clinical teams, expertise and equipment in order to maximise chances of survival and a good recovery.
UEC4: With the increase in service personnel and their families coming to the area which hospital will they use?
The CICC is not a hospital. It will incorporate many community-based services and some outpatient clinics run by hospital specialists. If a Catterick resident, either military or civilian, requires hospital care they would go to the most appropriate secondary care provider (e.g. Darlington Memorial Hospital, Friarage Hospital or James Cook University Hospital).
UEC5: Is this replacing the old Duchess of Kent Military Hospital on Horne Road which closed in 1999?
No. The CICC is not a hospital. It will incorporate many community-based services and some outpatient clinics run by hospital specialists. If a Catterick resident, either military or civilian, requires hospital care they would go to the most appropriate secondary care provider (e.g. Darlington Memorial Hospital, Friarage Hospital or James Cook University Hospital).
UEC6: Will there be an ambulance station on site?
Yorkshire Ambulance Service (YAS) were involved in the early planning stages of the CICC project, however decided to remain at their existing site and not relocate to the CICC.
CD1: Will there be an ultrasound facility?
It is intended that there will be an ultrasound facility in the new facility, and we are working with South Tees Hospital Foundation Trust regarding provision of this service.
CD2: Will there be an MRI or CT Scanning facility?
There are currently no plans for there to be an MRI or CT Scanning service within the CICC. There is a possibility of space for a mobile unit and discussions with providers are ongoing.
CD3: Will it have space for mobile screening vans? (breast, lung health check, retinopathy)
The site itself is fully accessible for all sizes of current mobile screening units. Discussions with providers are ongoing.
CD4: Will diabetes services be relocated to the CICC from the Friary?
There are currently no diabetes outpatient services being provided from the Friary, but we are looking at the viability of future provision from CICC.
CD5: Are blood services moving from the Friary into the CICC?
South Tees Foundation Trust provide the phlebotomy service at the Friary Hospital in Richmond. There are currently no plans to relocate this service to the CICC. This service will continue to be provided from the Friary Hospital.
CD6: Will having diagnostics at the CICC (e.g. X-Ray) mean I will no longer have to go to James Cook Hospital?
If clinically appropriate, people living in and around Catterick could be referred to the CICC for access to diagnostics.
CD7: Will there be any social care provided within the CICC?
The local authority social care services are actively involved in the CICC programme and it is envisioned that there will be sessional, ad hoc provision of social care within the CICC.
CD8: What is happening with the services provided within Phoenix House?
Phoenix House will continue to be the MOD’s Personnel Recovery Centre in the north, providing facilities to support serving military personnel on recovery duty.
MH1: Will there be a mental health unit/ward within the CICC? If yes, what will the key attributes be?
The community mental health offices already in place in the community are relocating to this location. These services will continue to provide high standard of care with the aspiration of further integration between the MOD, NHS and wider partners.
MH2: Which parts of mental health services will move into the CICC? (EIP/Crisis/All)
Mental Health services already in existence within the local area will be moving into CICC. These include:
- Adult mental health services
- Older Persons mental health services
- Early Intervention Psychosis services
- Crisis services
- Talking Therapies
- Perinatal Mental health services
- Community Eating Disorders services
- Child and Adolescent Mental Health services (CAMHS).
MH3: How do I get support in a mental health crisis?
On 30 April, Tees, Esk and Wear Valley NHS Foundation Trust (TEWV) successfully connected their crisis services to NHS 111. This means that from now on, anyone experiencing a mental health crisis in North Yorkshire, York and Selby, can access urgent support 24/7 by calling NHS 111 and selecting the mental health option.
The current freephone crisis service number (0800 0516 171) will stay active to ensure those familiar with it always get the support they need. During this time, a person will get the same service and support whether they call via NHS 111 select mental health option or the 0800 number.
TECH1: Will patient records from referrals into the CICC from neighbouring trust be easily accessible for the clinical teams within the CICC?
The Yorkshire and Humber Care Record (YHCR) is a digital shared care record solution that enables citizen information from multiple sources to be accessed securely when it is needed by appropriate health and care professionals. All organisations (except Defence Medical Services) at present have some level of YHCR access &/or provide data to the YHCR.
NHS Humber and North Yorkshire Integrated Care Board (ICB) has a roadmap/maturity plan to continue that work so that will progress further over the next 2-3 years ahead of opening. The aim of this is to give views of important patient record data items across organisations.
B1: Where exactly will the CICC be located? Is it over the old hospital site?
The new integrated facility will be located at Peronne Lines on the Catterick Garrison site, on the corner of Leyburn Road and Scotton Road and opposite Aldi supermarket. It is very close to the existing Harewood Medical Practice. It is not on the site of the old Garrison Hospital which was situated further east along the Northallerton Road.
B2: How will patients and service personnel access the site when it opens?
Once the site is complete and open for use, the Centre will be accessed from Kitchener Road (off Scotton Road).
B3: Is the site going to be dementia-friendly?
Appropriate voluntary groups and experts have been involved in the planning of the build which will include such things as signage to ensure it is dementia friendly. The industry partners are very experienced in designing and building healthcare facilities that are fully compliant with current regulations, and full consideration will be given to these issues when the building is being designed and fitted out for service delivery.
B4: Is the site going to be accessible for people with disabilities?
The Centre and the building will be Disability Discrimination Act (DDA) compliant, and all features will be considered as part of the overall look, feel and design of the building.
B5: Why have some historic buildings on the site been demolished?
The existing building, Baden Powell House has been retained and continues to be used by the MOD as the headquarters for Defence Primary Healthcare (North) Region. A number of other buildings on site were identified for demolition. This demolition work was required to make the site safe e.g. asbestos removal, to enable building works, and ultimately, make the site usable for a facility of this purpose.
Peronne House, the former Garrison Headquarters, was one of the buildings identified for demolition. The site did not contain any nationally designated (protected) heritage assets, such as scheduled monuments, listed buildings or registered parks and gardens.
B6: What are the green credentials for the building?
The new primary healthcare facility is being built to the latest Building Regulations and NHS and MOD Primary Healthcare standards, the aim is for the facility to be one of the first facilities of this scale in this area to meet Net Zero Carbon (NZC) standards and the Excellent rating under the Defence Related Evaluation Assessment Methodology (DREAM) design standard. The design will be developed with climate resilience in mind and also feature green technology throughout. Features include:
- low energy lighting,
- intelligent Building management systems,
- high daylight factoring,
- Electric Vehicle Charging Points (EVCP), and;
- 600m2 of solar panels on the roof
Are just some of the key feature and meeting the Government and MOD Policies on sustainable procurement.
B7: What facilities will be available for the local Voluntary, Community and Social Enterprise (VCSE) sector?
The atrium space will provide opportunities for the local VCSE sector, and we are having ongoing conversations about potential collaboration.
B8: What will the atrium space include?
In the first instance, the atrium space will be the main waiting area for all patients and visitors and will have seating and chairs sited over all three floors. It will have check-in points and way-finding signage. There will also be dedicated areas for children on both the ground floor and first floor. Outside of this it will be used as break-out space for staff and ad-hoc meeting space.
B9: Can external organisations have a meeting space?
There will be limited formal meeting spaces available within the CICC building, however, there will be informal and touch-down spaces available within the atrium for external organisations and Voluntary and Community Sector Enterprise (VCSE) partners to access.
B10: What security will there be?
The CICC will have the level of security normal and appropriate for a healthcare building. This will include CCTV cameras both inside and outside of the facility. There will also be barriers within the site to areas of parking and rear service areas.
B11: What is the plan for the outdoor space?
The outside space will be landscaped and include courtyards at ground level and a first-floor roof deck. Outside will be a mix of hard and soft landscaping, including over 100 trees, shrubs and planters, as well as trails and children’s play areas. Details and opportunities for potential memorials and charitable causes are open for discussion.
B12: What will the building be called?
Once complete the building will be called the Catterick Integrated Care Centre.
B13: Will there be a community café?
Yes, a café along with informal seating will be located within the atrium space on the ground floor of the CICC.
B14: Do we have internal pictures of the old buildings that were demolished?
There are no internal pictures available of the former MOD buildings.
B15: How big will the CICC be compared to the Friarage? What will the square footage be?
Once complete, the CICC building will be 12,328m2 / 132,205 square feet in size. For comparison, the Friarage Hospital is 28,855m2 / 310, 592 square feet in size.
B16: Will the CICC build span both sides of Scotton Road?
No, the CICC will only span one side of Scotton Road.
B17: The CICC appears to have a flat roof, what measures have been put in place to stop any flooding?
To reduce the risk of flooding, all the roofs have tapered insulation leading down to the roof outlets, with a minimum fall to ensure no ponding.
B18: Will there be benches/resting places in the garden areas?
Benches and resting places will be present in all outdoor garden areas of the CICC.
B19: What is the evacuation procedure for people in wheelchairs?
In the event of an evacuation emergency call points and escape chairs will be fitted next to lifts and stairwells on each level of the CICC. There will also be ramps at each of the exits.
B20: What is the lifespan of the building?
The lifespan of the building is 50 years.
