Use NHS 111 to get the help you need this winter

This new year, the local NHS is encouraging people to get the help they need by using the NHS 111 service.

Winter is the busiest period for the NHS, with increases in the number of people needing help across all services. Across Humber and North Yorkshire, accident and emergency departments in the region’s hospitals have been extremely busy in the first few days of the new year.

Using services wisely can help to reduce pressure on the NHS and may help patients to be treated sooner than attending local hospital emergency departments, allowing medical staff to focus on treating those people who need it most.

In order for staff to prioritise care for those who are sickest and most vulnerable, the NHS is urging people who need urgent medical help to use NHS 111 via phone, the NHS App or online.

Highly trained advisors at NHS 111 will assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, and consultations with a pharmacist. If needed, staff can also arrange a call back from a nurse, doctor or paramedic.

In serious or life-threatening emergencies, people should still use 999 or A&E as normal.

Dr Nigel Wells, NHS Humber and North Yorkshire Integrated Care Board’s (ICB) Executive Director of Clinical and Professional, said: “NHS 111 is an easy and convenient way to get urgent help for a wide range of health problems from the comfort of your own home.

“Using the NHS 111 service could save you a trip to A&E. It is estimated that up to two-fifths of A&E attendances are avoidable or could be better treated elsewhere.

“People should still call 999 or go to A&E in an emergency – when someone is seriously ill or injured and their life is at risk.

“But if you need urgent medical help and aren’t sure where to go to get the help you need, use NHS 111.”

The NHS 111 service is available 24 hours a day, seven days a week. You can call, go online or use the NHS App to get:

  • directed to the right health care service in your area; or
  • a call back from a nurse, doctor or paramedic; or
  • advice on self-care
  • The 111 phone service can help with the same problems as 111 online. Call 111 if you cannot use the online service because you: need help for a child under 5; or
  • Have complex problems caused by an existing medical condition

People who need help in another language can call 111 and ask for an interpreter, British Sign Language (BSL) users can contact 111 using the NHS 111 BSL interpreter service by visiting, and text relay users can call 18001 111.

For more information, visit

Our top tips for the New Year

  1. Use NHS 111 for non-emergency medical advice. NHS 111 and the 111 online service are available 24/7. Trained medical professionals can provide guidance on the most appropriate medical care.
  1. Keep a well-stocked medicine cabinet at home. You can tackle many common winter illnesses and ailments without needing to visit a GP by maintaining a well-stocked medicine cabinet at home. Over-the-counter remedies like paracetamol, ibuprofen and anti-diarrhoea tablets can prove beneficial, as well as getting plenty of rest if you are unwell.
  1. Use local pharmacies. They are the go-to for minor health concerns. Pharmacy staff can provide clinical advice for minor health conditions common over the winter period such as coughs, colds, sore throats, tummy trouble and aches and pains. People can check with their local community pharmacy for specific opening hours using the NHS Find a Pharmacy service.
  1. Visit your local pharmacy if you run out of your prescription medicine. If you run out of medicine outside of your GP surgery’s normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you’re away from home. There’s more information about how pharmacies can help on the NHS website.
  1. Look out for yourself and others. The winter months can have an impact on mental health due to colder weather and shorter days. Even short bursts of exposure to sunlight can enhance mental well-being. Remember, older neighbours and relatives may be more vulnerable during winter and may require extra support. Regular check-ins and assistance can contribute to their overall wellbeing.
  1. Emergency situations. In cases of serious or life-threatening illnesses or injuries, patients should immediately call 999 for an ambulance or proceed to their nearest emergency department.
  1. Search local websites for support. If you’re looking for information on common childhood illnesses, including advice on what ‘red-flag’ signs to look out for, where to seek help if required and how long your child’s symptoms are likely to last, visit Alternatively, can help you ‘choose well’ if you’re unsure where to go for help.