Online support service launched across Humber, Coast and Vale to help individuals with their mental health

Online support service launched across Humber, Coast and Vale to help individuals with their mental health

A free online mental health and emotional wellbeing support service has been re-launched to help individuals living across the Humber, Coast and Vale area. Originally launched back in 2021 for males across the area, the platform has now been made available to anyone aged 18 and over.

Individuals living in North Yorkshire, York, Hull, East Riding, North Lincolnshire and North East Lincolnshire can now register to use Qwell – a free, anonymous online counselling and emotional wellbeing service which can be accessed anywhere using a computer, smartphone or tablet device.

Qwell, which is accredited by the British Association for Counselling and Psychotherapy, provides access to one-on-one online sessions with qualified counsellors, receive and provide peer-to-peer support through moderated online forums, and read and contribute to articles.

It can also be used to keep an online journal and track your wellbeing via an interactive goal tracker. There are no waiting lists or thresholds for use, so individuals can use the free service as soon as they register.

Qwell, delivered by Kooth, the UK’s largest provider of online mental health services – has been commissioned for use by the Humber, Coast and Vale Health and Care Partnership. When originally launched in January 2021, this marked the first time a digital mental health service had been commissioned specifically in response to suicide rates.

The Partnership is made up of NHS organisations, local councils, health and care providers and voluntary and community organisations, who are working together to improve the health and wellbeing of the 1.7 million people living in Humber, Coast and Vale.

We know that individuals can often find it difficult to talk about their mental health and the way that they are feeling. With free access to Qwell, we can ensure that they have access to the right support, wherever and whenever they need it.

Qwell is available 24 hours a day and those accessing support have the option to remain completely anonymous. National data is showing an increase in suicidal thoughts amongst adults and Qwell will support the Partnership’s strategy to help tackle this issue.

This service is crucial, and we encourage individuals from all walks of life who are struggling to use Qwell’s self-help tools to connect with others who may be experiencing something similar or to gain support from the qualified counsellors available through the service.

Qwell can be accessed by visiting

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