Public asked to give their thoughts on urgent care changes in Hull city centre

People in Hull and the East Riding of Yorkshire can have their say on plans to move the Story Street walk-in centre in Hull city centre to a new location close to the Emergency Department at Hull Royal Infirmary.

The proposed move would see the centre relocated to a new site at the Hospital from November 2023, paving the way for improved integration of urgent care services in the city. Additional minor injuries and diagnostic pathways would then be established to create a fully designated urgent treatment centre at the hospital from April 2024.

People registered as patients at the three practices within Wilberforce Health Centre (Wilberforce Surgery, The Quays and East Park practices), will not be affected by the proposed move of the centre. Furthermore, there will be no reduction in care staff at the Emergency Department or primary care provision in Hull and East Riding of Yorkshire.

Engagement with patients, carers and those who live close to the centre will begin on Tuesday 22 August to understand any barriers they may face with the move. This will take place over a six-week period with patients at venues across Hull and via an online survey.

Dr James Crick, Clinical Place Director (East Riding of Yorkshire & Hull) at NHS Humber and North Yorkshire ICB, said: “This is a huge opportunity to integrate local NHS urgent care services for residents and visitors to Hull and the East Riding. The change will ensure that services reflect the needs of our population and that people seeking care are placed on the right path from the very start of their patient journey.

“We understand that this move might impact some of our communities and we want to understand the challenges they might encounter to allow us to effectively mitigate for them.”

Gemma Bradley, Head of Service for Integrated Urgent Care at City Health Care Partnership CIC, said: “An additional Urgent Treatment Centre, on-site at Hull University Teaching Hospital, will provide much needed access to urgent care services. Our aim is to reduce the wait in the emergency department by delivering urgent care to patients when they need it, freeing up capacity for life threatening cases.

“We are continuing to work with our partners and workforce to ensure the centre is ready to play a crucial role in delivering urgent and emergency care in Hull.”

Dr Ben Rayner, Clinical Director and Consultant in Emergency Medicine for Hull University Teaching Hospitals NHS Trust, said: “As well as being the receiving area of our major trauma centre, our emergency department is one of the busiest in the Yorkshire region. The news that an urgent treatment centre is to be established on the Hull Royal Infirmary site is a welcome step forward in the care we collectively provide to patients.

“It will help us to reduce overall waiting times, improve patient experience, and enable our highly trained staff to focus on the most seriously ill and injured.”

The integration of the urgent care services in Hull has been made possible with £2.77m funding from the recently announced £250 million boost towards helping service recovery and managing demand this Winter. This will ease pressures on the Emergency Department at the hospital by reducing overcrowding, inappropriate attendances and patient waiting times.

A co-located urgent treatment centre will help people to be seen in a timely manner and be treated quickly by dedicated staff. The site will have an enhanced, larger clinical space for walk-in patients to be seen.

The views of people who currently use the walk-in centre on Story Street, local urgent treatment centres and the Emergency Department in Hull are important. Targeted engagement with residents, businesses, support agencies, voluntary groups, and other interested parties will be gathered between late August and October 2023.

For more information and to complete the survey, visit: